The Municipal Office for Consumer Information of the Ajuntament de Girona held a session this week on consumer rights for students at Escola Tècnica Girona. The activity brought together, on Tuesday, at the Centre Cultural la Mercè, students from the first year of the Higher Degree in Marketing and the first year of the Degree in Administration and Finance.
The focus of the day was on an increasingly frequent problem among young people who buy and contract services online, but do not always know what tools they have to complain when fraud, an unwanted subscription, or a breach of contract occurs. The session sought to reduce this gap with practical information on purchases, guarantees, and claims.
The OMIC explained how to claim for fraud, subscriptions, and online purchases
During the meeting, the municipal service reviewed some of the most common consumer conflicts in the purchase of goods and the contracting of services. Among them were online purchases, digital subscriptions, internet scams, and problems related to technological products.
The steps a consumer can take when a company does not respond or fails to comply with the offered conditions were also addressed. The session included the procedure for filing a complaint and the mediation role that the OMIC assumes in these types of conflicts.
In the more practical block, municipal staff detailed that the right of withdrawal allows for the return of online purchases within the cases provided for by the regulations. In addition, they recalled that the legal guarantees for technological products extend to three years.
The session reviewed compensation for flights and the importance of keeping proof
The activity held at La Mercè also incorporated examples related to travel and festivals, two areas in which consumer incidents also appear. The content included the compensation provided for flight delays or cancellations.
In addition, the students received basic advice for any subsequent claim. Keeping invoices, screenshots, and proof of payment is key to being able to prove the purchase, the contracted service, or the conditions offered at the time of the transaction.
With this initiative, the Girona City Council wanted to bring the work of the OMIC closer to the young population and make known its role of advice, information, and mediation. The session was aimed at first-year Marketing and Administration and Finance students from the Escola Tècnica Girona.
The event took place on Tuesday at the Centre Cultural la Mercè and included a specific explanation about the three-year legal guarantees and about compensation for flight delays or cancellations.