The Organization of Consumers and Users has issued an urgent alert due to the imminent risk of telephone scams and fraudulent messages targeting Naturgy customers. Criminals could take advantage of the recent data leak to impersonate identities and steal sensitive information under false pretenses.
Three out of every hundred affected
The incident dates back to May 1st when the energy multinational confirmed unauthorized access to the systems of one of its external suppliers. This attack compromised the privacy of a portion of its portfolio in Spain, although the company qualifies the real extent of the damage.
It affected 3% of its clients the security breach detected in the external database according to the official report presented by the company's management last week.
The exposed records include full names along with contractual data and even bank coordinates that are essential for managing supplies and direct debits. This combination of personal and financial information considerably raises the danger of identity theft.
"No bank asks for this information over the phone" - Organization of Consumers and Users
The consumer defense entity warns that fraudulent calls could intensify in the coming weeks as scammers exploit the confusion generated by the news. The main recommendation is to maintain extreme caution with any request for data verification received by electronic means.
Naturgy denies internal failures
The company immediately activated the incident response protocols in close collaboration with the competent authorities and the provider responsible for information storage. Technical investigations continue to determine the exact origin of the attack and ensure that no residual vulnerabilities exist.
Rules out that the leak comes from its own commercial platform or its internal systems, according to those responsible for the energy corporation's security.
This distinction is crucial for the brand's image since the company maintains that its own digital infrastructures remain intact and secure against direct external intrusions. The focus of the negligence or technical failure falls exclusively on the third party responsible for managing those specific files.
"It has taken the necessary measures to protect security" - Naturgy
Experts insist on the need not to open links of unknown origin or provide access codes or card numbers under telephone pressure. Prudence now becomes the best protection tool for thousands of users awaiting news about the real scope of the leak.
The tension between the tranquility that the company conveys about its own systems and the OCU's warning about the vulnerability of already exposed data creates a scenario of uncertainty. Those affected must exercise extreme vigilance in the coming months due to the possibility that their banking information may be used for complex fraud.