A woman from Lleida, more than six months pregnant, went to the Arnau de Vilanova hospital on Thursday for her gynecological check-up and found the ward deserted after the doctors' strike was called. The couple remained in the waiting room for more than an hour without receiving any notice about the cancellation of the appointment or the possibility of being attended by another professional at the center.
The claim for lack of communication
The affected parties have submitted an official written complaint to the health center denouncing the null information management during the displacement. As detailed in the instance, the admissions staff refused to relocate the patient to another available consultation on the same day and only suggested they go to the Emergency Room. The lack of personalized attention motivated the couple to initiate this administrative process to demand explanations about the protocols for action in the face of work stoppages.
"Nobody came to inform us that they would not attend to us" - Affected couple, Arnau de Vilanova Hospital
Uncertainty with prenatal monitoring
The unease intensifies due to the established medical schedule. Only one visit with the midwife is still scheduled for next Monday, which causes concern about the diagnostic test that should have been performed on Wednesday. The pregnant woman has explained that the third trimester of pregnancy and being a first-time mother accentuate her anxiety in the face of clinical uncertainty. Her partner has highlighted the work and economic harm resulting from the fruitless trip.
"We lost two hours and they did charge us for the parking" - Companion of the woman, Arnau de Vilanova Hospital
The waiting room environment reflected a broader scenario. Various users shared the same frustration while awaiting appointments canceled without prior notice. The hospital's management has not yet communicated extraordinary measures to guarantee the continuity of care for upcoming births. Clinical follow-up will now be subject to the availability of the next session with the prenatal care specialist.